FAQs

Q. Do you keep stock of the products?
A. In the pursuit to provide the most fresh of the products to our customers, we stock very limited, only high moving inventory. Most of the products are procured fresh from manufacturers.

Q. When does my order ship?
A. We usually ship all orders within 2-3 working days, in extreme cases it may take upto a week to ship your order. We always keep you updated via email.

Q. How much time it takes for delivery after my order is Shipped?
A. Deliveries within India may take upto 5-7 days.

Q. Who are your shipping partner?
A. We use reputed shipping companies like Delhivery, Bluedart, FedEx for all our deliveries.

Q. Where do you deliver?
A. We deliver all across India and also all major countries around the globe. Visit www.faralbox.com for if you are located outside India.

Q. Do you deliver internationally?
A. Yes, we do. Visit www.faralbox.com for our International website.

Q. Are there any Shipping Charges?
A. We charge a nominal shipping fee of Rs.100 o all orders shipped within India.

Q. Do you share shipment tracking details.
A. Yes once your order is Shipped, you will receive tracking details on your registered email ID.

Q. Is there a way to order products not listed on website?
A. You can contact us on order@faralbox.com & share your requirement, we will try our best to fulfil it.

Q. Do you process bulk orders?
A. Yes, for any bulk orders, contact us on order@faralbox.com.

Q. What if a product goes bad in shipping?
A. If the product goes bad due to delay in shipment (a rare possibility) we will refund you the respective amount of the product. However, if the shipment is on time and the product is spoiled, we will help you raise the matter to the manufacturer.

Q. What is the mode of refund?
A. The refund gets credited to your original payment method which you used while placing the order. It may take 7-10 days for the amount to reflect in your respective account.